Hi-Touch Healthcare: The Critical Six Soft Skills  

Soft skills are central to patient-centered care regardless of an employee’s position within healthcare. The California Hospital Association, the Health Workforce Initiative (HWI) Statewide Industry Advisory Committee, the Statewide Sector Navigator, and the Regional Deputy Sector Navigators (DSN’s) have recognized this need and subsequently requested that there be increased attention to the area of soft skills training.  

In response to this need, the Statewide Sector Navigator wrote and was awarded an Industry-Driven Regional Collaborative (IDRC) – Acute Need for Embedded Soft Skills grant from the California Community Chancellor’s Office, in part to develop soft skills training programs for incumbent healthcare workers. Read an article from the CA Forward e-newsletter (PDF)

The Six Critical Soft Skills

  • Communication Competency
  • Workplace Ethics and Professionalism
  • Team Building and Collaboration
  • Effective Problem Solving
  • Embracing Diversity
  • Demonstrating Compassion

Click here to access all the Hi-Touch Healthcare: The Critical Six Soft Skills Training Modules